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We've Got Answers. Read some of our most Frequently Asked Questions.
Orders, Accounts, Shipping, & Support
We're happy to help. Contact us for additional information and personalized assistance.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can also log in to your account to check your order status at any time.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you manage your orders, track shipments, and access past purchase history easily.
How do I update or cancel my order?
If you need to make changes or cancel your order, please contact us within 24 hours of purchase. Orders that have already shipped cannot be modified.
What payment methods do you accept?
We accept all major credit cards, Shop Pay, PayPal, Afterpay, and financing via Navitas Credit. You can also split payments into installments during checkout.
Do you offer support after purchase?
Yes. If you have questions about setup, maintenance, or filter replacements, our team is here to help. Chat with us or call (800) 259-2535.
How do I subscribe for automatic filter replacements?
You can select a subscription option (6, 9, or 12 months) on eligible filter product pages. You’ll receive automatic shipments and save on each order. Subscribe Now.
Do you ship internationally?
At this time, we only ship within the United States and canada. For international inquiries or bulk orders, please contact us directly for options.
Can I get help choosing the right system for my business?
Absolutely. Call us or use our live chat to speak with a specialist. We’ll guide you based on your industry, space, and air purification needs.
About Our Products
We're happy to help. Contact us for additional information and personalized assistance.
What is the proper ventilation for a nail salon?
Nail salons must comply with IMC 2015-2024 standards, requiring a source capture ventilation system at each manicure and pedicure station. A minimum exhaust rate of 50 cubic feet per minute (cfm) is required, with exhaust inlets positioned no more than 12 inches horizontally and vertically from the point of chemical application. HealthyAir® Source Capture Systems ensure compliance by effectively capturing and exhausting hazardous air contaminants and nail salon chemical pollutants.
What is a Source Capture System?
A Source Capture System collects harmful dust, fumes, and chemicals directly at the intake air point, preventing them from dispersing into the general salon air. This system helps meet nail salon ventilation code and local building code requirements, protecting workers from hazardous pollutants and ensuring the air remains clean and fresh.
What are the benefits of using Source Capture Systems?
Efficient Pollutant Removal: Captures a concentrated volume of a hazardous air contaminant before it's dispersed into the salon air.
Improved Air Quality: Reduces exposure to harmful VOCs and dust, ensuring the air is consistently fresh for employees and customers.
Compliance with OSHA and IMC Codes: Meets OSHA ventilation standards and International Mechanical Code (IMC) requirements for nail salon ventilation.
What is Outside Ventilation (Local Exhaust Ventilation)?
Outside Ventilation, or Local Exhaust Ventilation (LEV), captures harmful contaminants at the source and exhausts them outdoors. HealthyAir Source Capture Systems are engineered to meet these exhaust system requirements, ensuring compliance with IMC and local code regulations for nail salon ventilation.
Outside Ventilation Source Capture Local Exhaust Ventilation Systems
How do I set up HealthyAir Portable Systems for Recirculating Ventilation?
Setting up portable systems is quick and easy:
- Unbox the unit.
- Remove plastic wrapping from the filter.
- Attach the caster wheels and the extraction hose.
- Plug into a standard wall outlet.
- Begin operating within 15-20 minutes.
What is the installation process for HealthyAir Floor-Mount Systems for Outside Ventilation?
Setup process includes:
- Unbox the unit.
- Remove plastic wrapping from the filter.
- Attach the outlet flange, base plate and the extraction hose.
- Set the unit in the desired location and connect the exhaust duct to the outlet flange.
- Plug in and begin operation.
Setup takes approximately 20-30 minutes once the exhaust duct is installed and provided for connection to the unit.
What is the installation process for HealthyAir Ceiling-Mount Systems for Outside Ventilation?
Installation process includes:
- Unbox the unit.
- Attach the eye-bolt for suspension.
- Secure the unit to the ceiling structure.
- Hard-wire the unit for electrical power.
- Connect the exhaust duct to the outlet of the unit.
- Connect the extraction hose.
- Power on and begin operation.
Installation takes 1-2 hours once the exhaust duct is installed and provided for connection to the unit, and requires a licensed electrician/HVAC contractor.
What is the installation process for HealthyAir Ceiling-Mount Systems for Recirculating Ventilation?
Installation process includes:
- Unbox the unit.
- Attach the eye-bolt for suspension.
- Secure the unit to the ceiling structure.
- Hard-wire the unit for electrical power.
- Connect the extraction hose.
- Power on and begin operation.
Installation takes 1-2 hours and requires a licensed electrician/HVAC contractor.
What is the installation process for HealthyAir Wall-Mount Systems for Outside Ventilation?
Installation process includes:
- Unbox the unit.
- Attach the wall-mount kit brackets to the unit and wall.
- Secure the unit to the wall.
- Hard-wire the unit for electrical power.
- Attached the outlet flange to the unit.
- Connect the exhaust duct to the outlet of the unit.
- Connect the extraction hose.
- Power on and begin operation.
Installation takes 1-2 hours once the exhaust duct is installed and provided for connection to the unit, and requires a licensed electrician/HVAC contractor.
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